Unfortunately we have identified an issue with our instance of Questionmark On Demand assessment system and Internet Explorer within the UoD campus.

Users may find that they experience an error when trying to launch an assessment from within My Dundee.

There is no specific error message – only that ‘Sorry, an unexpected error occurred. Please try again’ (please see screenshot below):
QMOD error

We are working in collaboration with ICT services to work on a fix as a matter of urgency. In the meantime we have a few workarounds that will enable you to launch the assessment without displaying an error.

  1. Internet Explorer (within the campus)
    The only workaround at the moment is to use an alternative browser. You can use both Mozilla Firefox and Google Chrome, both of which are installed on campus by navigating to the following location:
    Start Menu > All Programs > Internet and Communications
  2. Internet Explorer (outwith the campus)
    If you experience the error using Internet Explorer outwith the campus, please try the following workaround:
    In Internet Explorer, click the settings icon at the top right hand side and select Internet Options
    IE settings
    Select the Privacy tab and click on Advanced:
    IE options 2
    Click the radio button to enable ‘Override automatic cookie handling’ and ensure First and Third party cookies are enabled. Additionally, tick the ‘Always allow session cookies’ box:
    setting 3
    Click on OK. In My Dundee, navigate back to the page where the assessment link was located. This time, click the Launch button and you should be able to click on the ‘Launch Assessment’ link on the next screen:
    sestting 4Some users may have issues using alternative browsers, however we cannot provide support for these external platforms. We have provided a basic guide below should you experience an error – this involves enabling 3rd party cookies on your browser (a third-party cookie is a small text file that is placed on your computer by a website from a domain other than the one you are visiting).
  3. Mozilla Firefox

    Select Tools (3 horizontal lines icon in top right corner) Select Options Select Privacy and Security Under History Select “Firefox will Use custom settings for history” Select ExceptionsEnter the URL below and Select Allow

    Select Save Changes

  4. Google Chrome

    Select Tools (3 vertical dots icon in the top right corner) Select Settings Select Advanced Under Privacy and Security Select Content Settings Select CookiesNext to Allow click Add and enter the URL below:
  5. Safari 5.1 and laterIn some cases your browser needs to accept third party cookies for the website to work properly. This function is disabled as default in Safari 6.To enable third party cookies in Safari please follow these steps:Open Safari and in the top left corner of your screen click on Safari and select Preferences.In the preference window select the Privacy option and under Block cookies select Never.

    Your browser should now accept all third party cookies.

    Safari 5.0.x and earlier

    1. Click on the Safari-menu in Safari
    2. Click on the Preferences… item in the menu – a new window opens
    3. Click on the Security icon near the top of the window.
    4. Under Accept Cookies the Always or Only from sites you navigate to must be selected.
    5. Save changes by clicking Ok

We apologise for the inconvenience caused and hope to have the fix in place as soon as possible. We will update our blog as and when we have any further information. Thankyou for your patience.