Category: Annoucement

Turnitin currently down (resolved)

Final Update: The issue have now been resolved.  Due to an unexpected service degradation, users of Turnitin, Turnitin UK, iThenticate, SimCheck, Similarity and Originality, as well as those accessing the service via an integration, may have experienced issues receiving Similarity Reports in addition to slow report generation times. We are pleased to advise that service…

Drop-ins are back!

We are aware that many of you have missed the drop-in sessions that we had to stop, in order to ensure that we could cover the significantly increased number of tickets in to Help4U.  We know that many of you found the Drop-ins valuable – and CTIL enjoys running them. We will be running them…

Using Blackboard Journals

It has recently come to our attention that Blackboard Journals don’t currently support more than 50 users (including enrolled staff members).  If you are currently using Journals and have more than 50 users on your course, please contact Help4U and include ‘FAO CTIL’. If you haven’t yet decided on a Journal tool, please look at…

Resolved: Turnitin Currently down

Update This is now resolved.  Original message Turnitin have issued the following status update:   We’re investigating a potential power failure in one of our data centers. Users accessing turnitin.com or turnitinuk.com may not be able to access these services.Users accessing these services via an integration may also be affected. We are currently working to resolve…

Turnitin error – incorrect late/unsubmitted notice

There is a current issue that Turnitin are currently investigating related to incorrect notifications. Students may either see a notice via email, activity stream, or directly through the Turnitin link that alerts them that they have not opened or submitted their assessment.  If the student launches the Assignment Dashboard, they’ll see their submission and the…

Difficulties accessing My Dundee

Resolved 15/10/20 This is now resolved. If you have further issues, please contact Help4U Original Message We are aware that some users have reported difficulties when trying to access My Dundee today (15/10/20) between 12:25 and 13:10. Blackboard have identified the issue and a fix has been implemented. Blackboard are continuing to monitor the results of…

Difficulties connecting to Collaborate.

Update: Reported issues – 19/10/2020 Blackboard have confirmed that there was a server issue 19/10/2020 in the morning that prevented users from access Collaborate. This has now been resolved. (20/10/2020) Update: Resolved 15/1/2020 This is now resolved. If you have further issues, please contact Help4U Original Message Users have reported that the link to Collaborate…