Category: Service News

Reminder: My Dundee Scheduled Downtime (23rd-27th July)

Just a wee reminder of the scheduled downtime of My Dundee, starting the 23rd July and lasting until the 27th. The service will be taken offline early on Monday morning and user will not be able to access it until the afternoon of the 27th. This is so we can upgrade Blackboard (the service My…

Questionmark OnDemand EU – Scheduled Maintenance

We are writing to inform you about upcoming maintenance of the Questionmark OnDemand EU platform (ondemand.questionmark.eu) and advise of potential for downtime/disruption to the service. Maintenance window begins: Saturday, 19-May-2018, 7:00 Maintenance window ends: Saturday, 19-May-2018, 13:00 Potential for downtime/service disruption: During the maintenance window, Questionmark OnDemand customers (and participants taking assessments) will experience service…

Recent Turnitin Issues.

As some staff have noticed, Turnitin has had a number of short lived, but annoying, periods of down time recently. They have published a  letter from the CEO, looking at the recent issues and, more critically, what they are doing to mitigate issues in the future. In particular they have said: During this peak grading season,…

Questionmark OnDemand Scheduled Maintenance

Questionmark OnDemand will be updated on Saturday 21 April between 07:00 and 13:00. Impact During the time above, staff authoring assessments and students taking assessments will experience service disruption. This also includes assessments taken through MyDundee that use the Questionmark OnDemand service. Benefits This update will ensure the ongoing reliability, security, and uptime of the…

Questionmark OnDemand Issue – RESOLVED

This issue has now been resolved. We apologize for the inconvenience. Users have reported an issue when trying to access Questionmark OnDemand assessments on My Dundee. Affected students receive a message saying “The page cannot be displayed because an internal server error has occurred.” This issue has been reported to UoD IT who are working…

Maple TA: Service disruption 3am-4am April 11th

In addition to the service downtime on the 12th April,  we have been notified by Maple TA that the service will be unavailable between 3am and 4am on the 11th April, as they have to install some security patches.  …

My Dundee Maple TA Service Disruption – April 12th 2018

We have been advised from our business transformation team that Maple TA will be down for a short period of time to allow for implementation of GDPR regulations. The designated time for this update is April 12th 2018 between the hours of 8.00 PM – 10.00 PM. The Maple TA service on My Dundee will…

Turnitin Service Alert – Now resolved

We have just received the following message from Turnitin. You may have experienced issues viewing submissions within the Feedback Studio. This was down to a service disruption affecting the performance of Turnitin and Turnitin UK. The service was affected between 8 and 10.40 this morning. NOTE: They advise that you clear the cache before re-trying…

Advance Notice: Safe Assign Maintenance (Monday April 2nd 8am – 2pm )

We have been informed by Blackboard that Safe Assign will be unavailable between 8 AM and 2 PM (UK time) on April 2nd. [Note: This was the maintenance that was originally scheduled for March 8th] Please see below for the full message from Blackboard. On April 2nd 2018 from approximately 3 AM EST to 9…

Questionmark OnDemand EU – Scheduled Maintenance

Questionmark OnDemand EU – Scheduled Maintenance (ondemand.questionmark.eu)

We are writing to inform you about upcoming maintenance of the Questionmark OnDemand EU platform (ondemand.questionmark.eu) and advise of potential for downtime/disruption to the service.

Maintenance window begins: Saturday, 17-Mar-2018, 7:00 GMT
Maintenance window ends: Saturday, 17-Mar-2018, 13:00 GMT…