Category: Support

Resolved – Turnitin Issue – Unable to create new assignment submission points

Update 13/5/21: Turnitin have gotten back to us to confirm that the issue is now resolved, the date/calendar function is now working properly and users are able to create assignments. We are experiencing an issue with creating new Turnitin submission points. Currently, there is no date pre-populated, the calendar icon doesn’t bring up the calendar selection option,…

YuJa SSO now fixed – direct link now working

Our video service YuJa has now been fixed the direct link video.dundee.ac.uk is now working. If you experience any issues with when logging in with Single Sign On please let us know by emailing Help4u. Apologies for the disturbance in the service, YuJa engineers are looking into the cause of the SSO error to reduce…

YuJa issue – direct link not working with SSO

There is a current issue that we are working with YuJa to resolve. If you try to access YuJa directly from the video.ac.uk link, you will see an error message when you try to log in using Single Sign On. This error only occurs when you access YuJa via the direct link. If you go…

Known issue- scheduling Collaborate for end of March

We have had an issue reported where if a user tries to schedule a Collaborate session the 29th, 30th, or 31st of March, then the date box changes the date automatically to the 28th of March.  We contacted Blackboard about this, and they have confirmed that this is a known issue they are working on…

Resolved – Audio issues in Collaborate breakout rooms

Update:  As of 2/2/21, Blackboard has released a fix for this issue.  There have been a couple of reported cases of audio issues in Collaborate breakout rooms. When this happens, the audio is completely disabled in a subset of breakout room (some but not all rooms will be affected). Blackboard have confirmed that this is…

Resolved:Pop-up in My Dundee when accessing course materials

Update: Issue resolved My Dundee was updates on 16/4/21, and included in this update was the fix for this issue. We have done some testing and can confirm that this solution is in place. If you do continue to have this issue, please contact Help4U.  A recent update to the security settings by the vendor,…

Resolved – Issues uploading files to Collaborate

Update: Blackboard have now reported that this issue is resolved – 2/2/21, 15:47 GMT Blackboard has confirmed that there are currently issues uploading files (Powerpoint, PDF, etc.) to Collaborate sessions. They are currently working to resolve this issue as reported in their status update page.  In the meantime, they suggest sharing your screen rather than…

Upcoming workshops – January 2021

CTIL are in the process of developing a new suite of workshops for the start of Semester 2; these are being developed in light of feedback we have had via Digital Champions, the Student pulse survey and other channels. Unless otherwise noted,  all sessions will be in named Collaborate  rooms in the eLearning Resources for…

Turnitin Issue (resolved Dec 09, 21:30)

Turnitin.com and Turnitinuk.com are currently experiencing an unexpected service degradation.  During this time, you may find that you are unable to view submissions and/or Similarity Reports. We’ll update this page as we have more information, and you can also review Turnitin’s status update page. …

Drop-ins are back!

We are aware that many of you have missed the drop-in sessions that we had to stop, in order to ensure that we could cover the significantly increased number of tickets in to Help4U.  We know that many of you found the Drop-ins valuable – and CTIL enjoys running them. We will be running them…