Download a word document version of this infographic with links – IT ISSUES: 6 places you can go to for help_Document
Tippy’s Tech Tips – Help with IT Issues
Help4U
- If you use the self-service portal to raise a ticket with Help4U, rather than email, you may get a quicker response time.
- To chat live with a Help4U service provider, why not try out the chat function via the self-service portal? Click the ‘start a chat’ button in the bottom right corner to begin chatting.
More Vendor Guides
Here is a list of other vendor guides you may find useful:
- Microsoft Teams help & learning
- Help for Collaborate Ultra
- Ally Help for Students – download alternative files from My Dundee
- DigitalEd Customer Support – for help with Möbius
Are there any other vendor guides you have found useful? Please add to the comments below.
Do you have feedback about My Dundee?
You can make a recommendation about My Dundee, straight to Blackboard via this product feedback form (sign-up to Blackboard Community is required).
- If your feedback is about My Dundee, select the ‘Learn’ product and ‘Learn Ultra’ version.
- If it is about the Virtual Classroom within My Dundee (where you hold your seminars), select the ‘Collaborate’ product.
SSEN - All Staff | Digital Drop-ins
Drop-in to the ‘How do I – Ask the Digital Champions’ channel in the SSEN – All Staff Team for live, one-to-one digital education support. Available between 14:00-15:00 every Tuesday. For more information, including joining instructions, visit this Tippy blog post.