My Dundee Blog

Anonymity – online discussions

In CTIL, whether it’s via a Help4U call, someone coming to a drop-in, or a chance conversation, we’re often asked “How can I enable an anonymous space for discussion”  Students have always wanted ways to ask questions anonymously, often due to a (usually incorrect) view that staff would view them badly for asking a “silly…

Resolved – Audio issues in Collaborate breakout rooms

Update:  As of 2/2/21, Blackboard has released a fix for this issue.  There have been a couple of reported cases of audio issues in Collaborate breakout rooms. When this happens, the audio is completely disabled in a subset of breakout room (some but not all rooms will be affected). Blackboard have confirmed that this is…

Resolved:Pop-up in My Dundee when accessing course materials

Update: Issue resolved My Dundee was updates on 16/4/21, and included in this update was the fix for this issue. We have done some testing and can confirm that this solution is in place. If you do continue to have this issue, please contact Help4U.  A recent update to the security settings by the vendor,…

Resolved – Issues uploading files to Collaborate

Update: Blackboard have now reported that this issue is resolved – 2/2/21, 15:47 GMT Blackboard has confirmed that there are currently issues uploading files (Powerpoint, PDF, etc.) to Collaborate sessions. They are currently working to resolve this issue as reported in their status update page.  In the meantime, they suggest sharing your screen rather than…

How to Succeed with Online Learning

To succeed with online learning, there are four main areas you might want to consider. Paying attention to each of these can help you learn as efficiently as possible. Do you have any other tips for successful online learning? Please share with your colleagues, peers or comment below. Online Learning Infographic by Laura-Jane Logue This…

Resolved: Issue accessing YuJa in My Dundee

The previously reported issue that prevented staff and students accessing videos in My Dundee delivered using the YuJa service has now been resolved. All viewing, editing and other YuJa functionality should now be fully resolved. No data was lost or damaged by this issue as it was purely a problem with access. …

Resolved – Turnitin – Intermittent service disruption

Update – as this was not a specific Turnitin issue, their website doesn’t have any updates on service degradation; however, the downtime issues that were more broadly experienced have been resolved. We have had a few reports that some users are experiencing errors when trying to use Turnitin in the past hour (12/1/20 16:00 GMT)….

Upcoming workshops – January 2021

CTIL are in the process of developing a new suite of workshops for the start of Semester 2; these are being developed in light of feedback we have had via Digital Champions, the Student pulse survey and other channels. Unless otherwise noted,  all sessions will be in named Collaborate  rooms in the eLearning Resources for…

Collaborate update – Chat mentions

Some of you may have noticed that you can now @YourFriend in Collaborate Chat. They’ll get a notification if the chat panel is closed (and they’ve not disabled notifications). You can also format comments in chat.  More information On LearningSpaces Ultra 101 – Using Collaborate Collaborate Service Guides On Blackboard’s website Release Notes – scroll…