Category: Type

Resolved – Turnitin – Intermittent service disruption

Update – as this was not a specific Turnitin issue, their website doesn’t have any updates on service degradation; however, the downtime issues that were more broadly experienced have been resolved. We have had a few reports that some users are experiencing errors when trying to use Turnitin in the past hour (12/1/20 16:00 GMT)….

Upcoming workshops – January 2021

CTIL are in the process of developing a new suite of workshops for the start of Semester 2; these are being developed in light of feedback we have had via Digital Champions, the Student pulse survey and other channels. Unless otherwise noted,  all sessions will be in named Collaborate  rooms in the eLearning Resources for…

Turnitin Issue (resolved Dec 09, 21:30)

Turnitin.com and Turnitinuk.com are currently experiencing an unexpected service degradation.  During this time, you may find that you are unable to view submissions and/or Similarity Reports. We’ll update this page as we have more information, and you can also review Turnitin’s status update page. …

Archive & removal of 7-year-old content from My Dundee

We are beginning work to tidy up all modules and associated content in My Dundee that is 7 years old and over. This work is being carried out to lower our data footprint in Blackboard Learn and conform to university data policy. This is a new process that will be repeated on an annual basis as part of improved backend administration procedures. Read below to find out more about what we are doing and why….

Turnitin currently down (resolved)

Final Update: The issue have now been resolved.  Due to an unexpected service degradation, users of Turnitin, Turnitin UK, iThenticate, SimCheck, Similarity and Originality, as well as those accessing the service via an integration, may have experienced issues receiving Similarity Reports in addition to slow report generation times. We are pleased to advise that service…

My Dundee monthly update (Ver. 3900.0.0)

Blackboard Learn, the platform that My Dundee is based on, was upgraded* to version 3900.0.0 last night. Key changes include (taken from Blackboard help pages): Embed Office 365 documents: In this release, students and instructors can embed Microsoft Word, Excel, and PowerPoint files as well as Microsoft Stream videos from SharePoint into the rich text…

Collaborate Urgent Maintenance: Tonight, 00:00-04:00GMT

Blackboard will be performing system maintenance on Collaborate that may affect anyone using the service during this time. The work will be done over a 4 hour period between 0000hrs (midnight) and 0400hrs (GMT) (Friday 6th Nov 2020). IMPORTANT NOTE: We also strongly recommend avoiding using Collaborate Ultra throughout these maintenance windows due to the database maintenance…

Drop-ins are back!

We are aware that many of you have missed the drop-in sessions that we had to stop, in order to ensure that we could cover the significantly increased number of tickets in to Help4U.  We know that many of you found the Drop-ins valuable – and CTIL enjoys running them. We will be running them…

Using Blackboard Journals

It has recently come to our attention that Blackboard Journals don’t currently support more than 50 users (including enrolled staff members).  If you are currently using Journals and have more than 50 users on your course, please contact Help4U and include ‘FAO CTIL’. If you haven’t yet decided on a Journal tool, please look at…