Category: News

Resolved – Turnitin – Intermittent service disruption

Update – as this was not a specific Turnitin issue, their website doesn’t have any updates on service degradation; however, the downtime issues that were more broadly experienced have been resolved. We have had a few reports that some users are experiencing errors when trying to use Turnitin in the past hour (12/1/20 16:00 GMT)….

Turnitin Issue (resolved Dec 09, 21:30)

Turnitin.com and Turnitinuk.com are currently experiencing an unexpected service degradation.  During this time, you may find that you are unable to view submissions and/or Similarity Reports. We’ll update this page as we have more information, and you can also review Turnitin’s status update page. …

Archive & removal of 7-year-old content from My Dundee

We are beginning work to tidy up all modules and associated content in My Dundee that is 7 years old and over. This work is being carried out to lower our data footprint in Blackboard Learn and conform to university data policy. This is a new process that will be repeated on an annual basis as part of improved backend administration procedures. Read below to find out more about what we are doing and why….

Turnitin currently down (resolved)

Final Update: The issue have now been resolved.  Due to an unexpected service degradation, users of Turnitin, Turnitin UK, iThenticate, SimCheck, Similarity and Originality, as well as those accessing the service via an integration, may have experienced issues receiving Similarity Reports in addition to slow report generation times. We are pleased to advise that service…

My Dundee monthly update (Ver. 3900.0.0)

Blackboard Learn, the platform that My Dundee is based on, was upgraded* to version 3900.0.0 last night. Key changes include (taken from Blackboard help pages): Embed Office 365 documents: In this release, students and instructors can embed Microsoft Word, Excel, and PowerPoint files as well as Microsoft Stream videos from SharePoint into the rich text…

Collaborate Urgent Maintenance: Tonight, 00:00-04:00GMT

Blackboard will be performing system maintenance on Collaborate that may affect anyone using the service during this time. The work will be done over a 4 hour period between 0000hrs (midnight) and 0400hrs (GMT) (Friday 6th Nov 2020). IMPORTANT NOTE: We also strongly recommend avoiding using Collaborate Ultra throughout these maintenance windows due to the database maintenance…

Using Blackboard Journals

It has recently come to our attention that Blackboard Journals don’t currently support more than 50 users (including enrolled staff members).  If you are currently using Journals and have more than 50 users on your course, please contact Help4U and include ‘FAO CTIL’. If you haven’t yet decided on a Journal tool, please look at…

Resolved: Turnitin Currently down

Update This is now resolved.  Original message Turnitin have issued the following status update:   We’re investigating a potential power failure in one of our data centers. Users accessing turnitin.com or turnitinuk.com may not be able to access these services.Users accessing these services via an integration may also be affected. We are currently working to resolve…

Turnitin error – incorrect late/unsubmitted notice

There is a current issue that Turnitin are currently investigating related to incorrect notifications. Students may either see a notice via email, activity stream, or directly through the Turnitin link that alerts them that they have not opened or submitted their assessment.  If the student launches the Assignment Dashboard, they’ll see their submission and the…