Category: Service News

Turnitin currently down (resolved)

Final Update: The issue have now been resolved.  Due to an unexpected service degradation, users of Turnitin, Turnitin UK, iThenticate, SimCheck, Similarity and Originality, as well as those accessing the service via an integration, may have experienced issues receiving Similarity Reports in addition to slow report generation times. We are pleased to advise that service…

My Dundee monthly update (Ver. 3900.0.0)

Blackboard Learn, the platform that My Dundee is based on, was upgraded* to version 3900.0.0 last night. Key changes include (taken from Blackboard help pages): Embed Office 365 documents: In this release, students and instructors can embed Microsoft Word, Excel, and PowerPoint files as well as Microsoft Stream videos from SharePoint into the rich text…

Collaborate Urgent Maintenance: Tonight, 00:00-04:00GMT

Blackboard will be performing system maintenance on Collaborate that may affect anyone using the service during this time. The work will be done over a 4 hour period between 0000hrs (midnight) and 0400hrs (GMT) (Friday 6th Nov 2020). IMPORTANT NOTE: We also strongly recommend avoiding using Collaborate Ultra throughout these maintenance windows due to the database maintenance…

Using Blackboard Journals

It has recently come to our attention that Blackboard Journals don’t currently support more than 50 users (including enrolled staff members).  If you are currently using Journals and have more than 50 users on your course, please contact Help4U and include ‘FAO CTIL’. If you haven’t yet decided on a Journal tool, please look at…

Resolved: Turnitin Currently down

Update This is now resolved.  Original message Turnitin have issued the following status update:   We’re investigating a potential power failure in one of our data centers. Users accessing turnitin.com or turnitinuk.com may not be able to access these services.Users accessing these services via an integration may also be affected. We are currently working to resolve…

Turnitin error – incorrect late/unsubmitted notice

There is a current issue that Turnitin are currently investigating related to incorrect notifications. Students may either see a notice via email, activity stream, or directly through the Turnitin link that alerts them that they have not opened or submitted their assessment.  If the student launches the Assignment Dashboard, they’ll see their submission and the…

Difficulties accessing My Dundee

Resolved 15/10/20 This is now resolved. If you have further issues, please contact Help4U Original Message We are aware that some users have reported difficulties when trying to access My Dundee today (15/10/20) between 12:25 and 13:10. Blackboard have identified the issue and a fix has been implemented. Blackboard are continuing to monitor the results of…

Difficulties connecting to Collaborate.

Update: Reported issues – 19/10/2020 Blackboard have confirmed that there was a server issue 19/10/2020 in the morning that prevented users from access Collaborate. This has now been resolved. (20/10/2020) Update: Resolved 15/1/2020 This is now resolved. If you have further issues, please contact Help4U Original Message Users have reported that the link to Collaborate…

YuJa Picture-in-Picture

CTIL have enabled the Picture-in-Picture feature within the YuJa player. To take advantage of this feature you will have to have a recording with two visual streams (commonly a powerpoint and a talking head). The feature is accessed via the settings menu on the YuJa player. Using Picture-in-Picture Mode Picture-in-Picture Mode can support viewing in a…