Category: Service News

Resolved – Turnitin Issue – Unable to create new assignment submission points

Update 13/5/21: Turnitin have gotten back to us to confirm that the issue is now resolved, the date/calendar function is now working properly and users are able to create assignments. We are experiencing an issue with creating new Turnitin submission points. Currently, there is no date pre-populated, the calendar icon doesn’t bring up the calendar selection option,…

YuJa SSO now fixed – direct link now working

Our video service YuJa has now been fixed the direct link video.dundee.ac.uk is now working. If you experience any issues with when logging in with Single Sign On please let us know by emailing Help4u. Apologies for the disturbance in the service, YuJa engineers are looking into the cause of the SSO error to reduce…

YuJa issue – direct link not working with SSO

There is a current issue that we are working with YuJa to resolve. If you try to access YuJa directly from the video.ac.uk link, you will see an error message when you try to log in using Single Sign On. This error only occurs when you access YuJa via the direct link. If you go…

Support role fully functional

At the beginning of the 20/21 academic year, there was a new course role created called ‘Support’. This role has all of the same permissions as the instructor role, but can be used by support staff (such as school administrators, librarians, and staff from student services) in the module. This was created to help minimise student…

Resolved:Pop-up in My Dundee when accessing course materials

Update: Issue resolved My Dundee was updates on 16/4/21, and included in this update was the fix for this issue. We have done some testing and can confirm that this solution is in place. If you do continue to have this issue, please contact Help4U.  A recent update to the security settings by the vendor,…

Resolved – Issues uploading files to Collaborate

Update: Blackboard have now reported that this issue is resolved – 2/2/21, 15:47 GMT Blackboard has confirmed that there are currently issues uploading files (Powerpoint, PDF, etc.) to Collaborate sessions. They are currently working to resolve this issue as reported in their status update page.  In the meantime, they suggest sharing your screen rather than…

Resolved – Turnitin – Intermittent service disruption

Update – as this was not a specific Turnitin issue, their website doesn’t have any updates on service degradation; however, the downtime issues that were more broadly experienced have been resolved. We have had a few reports that some users are experiencing errors when trying to use Turnitin in the past hour (12/1/20 16:00 GMT)….

Turnitin Issue (resolved Dec 09, 21:30)

Turnitin.com and Turnitinuk.com are currently experiencing an unexpected service degradation.  During this time, you may find that you are unable to view submissions and/or Similarity Reports. We’ll update this page as we have more information, and you can also review Turnitin’s status update page. …

Archive & removal of 7-year-old content from My Dundee

We are beginning work to tidy up all modules and associated content in My Dundee that is 7 years old and over. This work is being carried out to lower our data footprint in Blackboard Learn and conform to university data policy. This is a new process that will be repeated on an annual basis as part of improved backend administration procedures. Read below to find out more about what we are doing and why….