Category: Service News

Problems accessing My Dundee & Turnitin on NHS computers

A number of users have reported experiencing issues using My Dundee and Turnitin on NHS computers. We believe this is a result of using old versions of web browser. What’s happening? When trying to access My Dundee, including accessing it in order to mark Turnitin assignments, some users are having issues such as the Course…

Receiving false ‘Overdue Assignment’ warning in My Dundee? (updated 09/07)

We have received a number of report of students receiving false notifications about overdue assignments from their modules in My Dundee. This is only affecting a small number of students but we are looking into this issue as a matter of urgency. -Update 09/07/2019- This continues to be an issue and we apologise for the…

Old bookmarks taking you to the old My Dundee?

What’s happening With the move to the Ultra Navigation, some users have reported that the previous bookmarks that they had for specific My Dundee pages are taking them to the old style “front page” of Blackboard. When a user gets into this area, they’re able to get into courses etc, but can only get so…

Problems accessing My Dundee on older browsers

[This post was updated to include general guidance on outdated browsers in response to some users experiencing issues with the new My Dundee interface on older browser versions) What’s happening With the recent upgrade to My Dundee, we have had a number of users reporting the issue that My Dundee is showing a list of…

Managing notifications in My Dundee

Getting too many emails from My Dundee? These notifications aim to give you daily information of the changes made to your modules, new content, grades, or any other useful information, but if you’re finding you’re getting a little too much, read on to learn how to manage your notification settings. What’s happening? Some users have…

My Dundee is changing – Tuesday 4 June

This message was emailed to all My Dundee users on 9 May 2019 Just to remind you that on Tuesday 4 June, My Dundee will be getting a new look. This will apply a new, intuitive interface to the main navigation elements of My Dundee without affecting modules – you will not need to do…

Turnitin – degraded performance

Turnitin in report that there were issues overnight. The areas affected were: Turnitin Paper Submissions, Turnitin Feedback Studio Grading Access. They state: “During this time, you may experience issues when trying to submit and may also find that Similarity Reports are unavailable. We invite you to track the progress of this disruption while we work…

Collaborate Ultra: March Update

We have already posted that the March update to Collaborate Ultra will mean that you’re no longer able to use Internet Explorer for Collaborate – and that IE / older versions of Safari no longer support Blackboard anyway. What’s happening? On March 21st, Collaborate Ultra will be updated, as part of the regular process of enhancement….