Category: Known Issue

Resolved – Turnitin Issue – Unable to create new assignment submission points

Update 13/5/21: Turnitin have gotten back to us to confirm that the issue is now resolved, the date/calendar function is now working properly and users are able to create assignments. We are experiencing an issue with creating new Turnitin submission points. Currently, there is no date pre-populated, the calendar icon doesn’t bring up the calendar selection option,…

YuJa issue – direct link not working with SSO

There is a current issue that we are working with YuJa to resolve. If you try to access YuJa directly from the video.ac.uk link, you will see an error message when you try to log in using Single Sign On. This error only occurs when you access YuJa via the direct link. If you go…

Known issue- scheduling Collaborate for end of March

We have had an issue reported where if a user tries to schedule a Collaborate session the 29th, 30th, or 31st of March, then the date box changes the date automatically to the 28th of March.  We contacted Blackboard about this, and they have confirmed that this is a known issue they are working on…

Resolved – Audio issues in Collaborate breakout rooms

Update:  As of 2/2/21, Blackboard has released a fix for this issue.  There have been a couple of reported cases of audio issues in Collaborate breakout rooms. When this happens, the audio is completely disabled in a subset of breakout room (some but not all rooms will be affected). Blackboard have confirmed that this is…

Resolved – Issues uploading files to Collaborate

Update: Blackboard have now reported that this issue is resolved – 2/2/21, 15:47 GMT Blackboard has confirmed that there are currently issues uploading files (Powerpoint, PDF, etc.) to Collaborate sessions. They are currently working to resolve this issue as reported in their status update page.  In the meantime, they suggest sharing your screen rather than…

Turnitin error – incorrect late/unsubmitted notice

Update 31/3/21: We are aware that this blog post was created several months ago and that there have not been any updates for this issue. Unfortunately, this has not yet been resolved and we have not seen a timeline for when we might expect this to be resolved. We are still waiting for Turnitin to…