Category: Collaborate

Known issue- scheduling Collaborate for end of March

We have had an issue reported where if a user tries to schedule a Collaborate session the 29th, 30th, or 31st of March, then the date box changes the date automatically to the 28th of March.  We contacted Blackboard about this, and they have confirmed that this is a known issue they are working on…

Resolved – Audio issues in Collaborate breakout rooms

Update:  As of 2/2/21, Blackboard has released a fix for this issue.  There have been a couple of reported cases of audio issues in Collaborate breakout rooms. When this happens, the audio is completely disabled in a subset of breakout room (some but not all rooms will be affected). Blackboard have confirmed that this is…

Resolved – Issues uploading files to Collaborate

Update: Blackboard have now reported that this issue is resolved – 2/2/21, 15:47 GMT Blackboard has confirmed that there are currently issues uploading files (Powerpoint, PDF, etc.) to Collaborate sessions. They are currently working to resolve this issue as reported in their status update page.  In the meantime, they suggest sharing your screen rather than…

Collaborate update – Chat mentions

Some of you may have noticed that you can now @YourFriend in Collaborate Chat. They’ll get a notification if the chat panel is closed (and they’ve not disabled notifications). You can also format comments in chat.  More information On LearningSpaces Ultra 101 – Using Collaborate Collaborate Service Guides On Blackboard’s website Release Notes – scroll…

My Dundee monthly update (Ver. 3900.0.0)

Blackboard Learn, the platform that My Dundee is based on, was upgraded* to version 3900.0.0 last night. Key changes include (taken from Blackboard help pages): Embed Office 365 documents: In this release, students and instructors can embed Microsoft Word, Excel, and PowerPoint files as well as Microsoft Stream videos from SharePoint into the rich text…

Collaborate Urgent Maintenance: Tonight, 00:00-04:00GMT

Blackboard will be performing system maintenance on Collaborate that may affect anyone using the service during this time. The work will be done over a 4 hour period between 0000hrs (midnight) and 0400hrs (GMT) (Friday 6th Nov 2020). IMPORTANT NOTE: We also strongly recommend avoiding using Collaborate Ultra throughout these maintenance windows due to the database maintenance…

Difficulties connecting to Collaborate.

Update: Reported issues – 19/10/2020 Blackboard have confirmed that there was a server issue 19/10/2020 in the morning that prevented users from access Collaborate. This has now been resolved. (20/10/2020) Update: Resolved 15/1/2020 This is now resolved. If you have further issues, please contact Help4U Original Message Users have reported that the link to Collaborate…

“MoCo” Meeting summary

Blackboard have several interest groups in their Community Site. One that I attend when is “MoCo“, which covers both the mobile app and collaborate. The September meeting , covered several useful points. Feel free to watch it (it’s an hour long), but if you’d like a summary… Polls and Reporting – if you’d like to download the…