Author: hloveday

(Resolved) Issue taking Questionmark OnDemand tests on My Dundee

Update 28/02/2018: This issue has now been resolved and Questionmark tests are running again. Users have reported an issue when access Questionmark OnDemand tests on My Dundee. Effected students receive a message saying “Sorry, an unexpected error has occurred, please try again”. This issue has been reported to UoD IT who will work with the vendor to find a resolution asap. We will issue further guidance and information once we know...

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Questionmark OnDemand Issue (resolved)

Update (21/02/2018): This has been resolved. We are working with the vendor to identify the cause in order to improve future stability. Update (20/02/2018): This has been declared an major incident by UoD IT. You can follow the issue on the IT Blog. We’re experiencing issues with the Questionmark OnDemand service affecting users taking a ‘second attempt’ at a formative assessment.  This issue appeared over the weekend and we are in touch with the vendor trying to discover the root cause of this issue. If you are experiencing issues when taking subsequent attempts, please let us know at assess@dundee.ac.uk. We’d appreciate that you double check that you are not experiencing 3rd party cookie issues before reporting – Questionmark OnDemand requires users to have third party cookies enabled to function. We’ll update this message when we have more...

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My Dundee Maintenance Completed Successfully

The maintenance of My Dundee has been completed successfully. We have tested the system but if you do encounter any issues, please report them at help4u.dundee.ac.uk Our thanks to our colleagues at UoD IT for another efficient upgrade procedure. Best Regards Centre for Technology and Innovation in Learning...

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CTIL Closed over the Festive Season

The Centre for Technology and Innovation in Learning (CTIL) is closed for the winter holidays. We will not be able to respond to emails or phone calls between 12:00pm, 22/12/2018 and 09:00am, 03/01/2018. Please note that My Dundee will be down for maintenance on the 5th of January, 2018. Read more on our blog. For information about IT services, you can check the UoD IT status page: https://uodit.info/ Enjoy the festive season! Best regards from all in...

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My Dundee Maintenance – 5th January 2018

What’s Happening My Dundee will be taken offline for maintenance on the morning of the 5th of January 2018. It is planned that the service will be restored on the same day, though there will be an at risk period that extends to Monday the 8th. At Risk? Although the maintenance period should be limited to the 5th, as with any major technical activity it is possible that an unforeseen issue may extend beyond that time. Because of the weekend, this may extend the downtime through to Monday the 8th. We have settled on this arrangement in order to minimise disruption...

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